Return Policy.
Sun Groove Clothing Return Policy
At Sun Groove, we are committed to providing our customers with high-quality clothing and exceptional shopping experiences. We understand that sometimes you may need to return or exchange a product, and we want to make the process as smooth and straightforward as possible. Please take a moment to familiarize yourself with our return policy:
1. Eligibility for Returns and Exchanges:
You may return or exchange an item within 30 days of the purchase date.
To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
Personalized or customized items are not eligible for returns or exchanges unless they are defective or damaged.
Final sale items are non-returnable and non-exchangeable unless they are defective or damaged.
2. How to Initiate a Return or Exchange:
To initiate a return or exchange, please follow these steps:
a. Online Purchases:
Log in to your account on our website.
Go to the "Order History" section and select the order containing the item you wish to return or exchange.
Click on the "Return Items" or "Exchange Items" option and follow the instructions provided.
3. Refund and Exchange Process:
Once we receive your returned item, we will inspect it for compliance with our return policy.
If the item meets our criteria, we will process your refund or exchange within 7-10 business days.
Refunds will be issued to the original payment method used for the purchase.
If you choose to exchange an item, we will ship the replacement item to you at no additional cost.
4. Shipping Costs:
If you are returning an item due to a manufacturer defect or an error on our part, we will cover the return shipping costs.
For all other returns or exchanges, the customer is responsible for return shipping fees.
5. Contact Information:
If you have any questions or need assistance with a return or exchange, please contact our Customer Service team at sungroovejax@gmail.com or (904)446-0453.
6. Warranty and Defective Items:
If you believe you have received a defective item or if your purchase is covered by a warranty, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
7. Changes to This Policy:
Sun Groove reserves the right to modify or update this return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the updated policy.
Thank you for choosing Sun Groove. We value your business and strive to provide you with the best clothing and customer service. If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your trust in us and look forward to serving you again.